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CSP III

TERMS OF REFERENCE FOR RECRUITING CASUAL STAFF IN SPONSORSHIP UNIT.

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Background:
ActionAid Rwanda is a national non-Government organisation registered with Rwanda Governance Board on No61/RGB/NGO/2017. Since January 2022 AA is implementing a new staff structure where people occupy combined responsibilities which imply work overload and hard working to achieve set targets/objectives. From January to December 2022, there has been various developments in the execution of organizational objectives and goals towards achievement of the core organizational mandate.  
Purpose/Objectives:
To recruit at least 15 qualified casual staff to provide support to the Child Sponsorship unit in managing supporter communications during the pick reporting seasons, ensuring timely and accurate processing of all communications
The casual staff main work will be: Translate child messages from Kinyarwanda to English
•    Translate supporter correspondence messages from English to Kinyarwanda, Sort child message as per sponsorship standards and guidelines, translate supporter query/complaint, arrange sponsorship work as per instructions, translate child new profiles and profile updates, and any other task as instructed by sponsorship unit.
Please check the link for more details.